http://www.thedesignshoppe.com/billing/announcements.php Wed, 25 Jun 2008 12:45:31 EDT http://www.thedesignshoppe.com/billing/announcements.php?id=24 Wed, 25 Jun 2008 00:00:00 EDT Phishing Alert: If you have received email from ICANNResolve, claiming to be from the ICANN.org Resolutions Department, please ignore it. It is a phishing scam. However, if you have already logged into the site and entered your information, please contact us immediately.  What is ICANN? Short for Internet Corporation for Assigned Names and Numbers, a nonprofit organization that has assumed the responsibility for IP address space allocation, protocol parameter assignment, domain name system management and root server system management functions.  Here is a screen shot of the scam site: http://www.thedesignshoppe.com/billing/announcements.php?id=23 Wed, 18 Jun 2008 00:00:00 EDT We're up to 465 templates to choose from with our sitebuilder.  Today we added 12 more.  Our sitebuilder is an advanced web site builder. You can easily create a web site through the step by step navigator from creating the project, add your company name, web site title, upload logo, select the templates, tweak the template styles, choose the preferred navigation, create and manage page structure, edit the page with WYSIWYG html editor, add extra component, preview and publish the website. It is packed with so many colorful stylish templates, page layout and navigation styles.  Below is a screen shot of the 7 steps you'll take to create your web site by yourself!    http://www.thedesignshoppe.com/billing/announcements.php?id=22 Tue, 17 Jun 2008 00:00:00 EDT We're now offering a low cost way to secure your web site with your own secure certificate assigned to your domain.  RapidSSL is a 128 / 256 bit single root SSL certificate. RapidSSL.com owns the root used to issue RapidSSL certificates making it a stable SSL offering. RapidSSL is already present in the IE 5.01+, Netscape 4.7+ and Mozilla 1+ browsers and many other new Windows and Mac based browsers. RapidSSL Certificates have a browser recognition of around 99% and are ideal for websites conducting low volume / low value ecommerce transactions.   At an introductory pricing of 19.95 per year per domain!  If you order your own through their site, it is 69.00 per year for the same thing we are offering at this great price!  http://www.thedesignshoppe.com/billing/announcements.php?id=21 Tue, 03 Jun 2008 00:00:00 EDT An exciting new addition to the commonly used Horde and Squirrel Web Mail is now released and available for use.  RoundCube Webmail is a browser-based multilingual IMAP client with an application-like user interface. It provides full functionality you expect from an e-mail client, including MIME support, address book, folder manipulation, message searching and spell checking. RoundCube Webmail is written in PHP and requires a MySQL or Postgres database. The user interface is fully skinnable using XHTML and CSS 2. Test it out and see what you think! http://www.thedesignshoppe.com/billing/announcements.php?id=20 Wed, 07 May 2008 00:00:00 EDT If you login to your control panel and try to open your File Manager, you will get a popup that says:  'optionselect-content' id is missing Simply click OK to make the mini popup to go away and proceed as usual.  This is a problem that the makers of cpanel is aware of as of last night's updates that came down to each server.  They are reporting that they have the bug fix created and it will come down in tonight's updates which typically start at around 10pm and run through the night, server by server.  Thank you for your patience. http://www.thedesignshoppe.com/billing/announcements.php?id=19 Tue, 08 Apr 2008 00:00:00 EDT We're doing an unplanned maintenance update on our sitebuilder on the ACE server.  If you are using the sitebuilder and are on that server, you will not be able to access your sitebuilder for about 1 hour tonight.  Your sites will still be online and your visitors will not notice anything different.  All other server's sitebuilders will be working as usual.  Thank you. Staff http://www.thedesignshoppe.com/billing/announcements.php?id=18 Sat, 01 Mar 2008 00:00:00 EST Please also note that Microsoft has recently discontinued FrontPage -- this change means that we will no longer receive version updates or patch fixes from Microsoft. While we currently support FrontPage functionality on our platform, we strongly recommend you upgrade to the latest Web-authoring tools made available by Microsoft: either Microsoft Expression Web or SharePoint Designer 2007. http://www.thedesignshoppe.com/billing/announcements.php?id=17 Wed, 24 Oct 2007 00:00:00 EDT This is JUST our billing system and account processing.   This will have NO effect on any hosting account or our web site's support ticket system. On Sunday, November 4, 2007, between 10:00 and 11:59 PM Eastern Time, we will be implementing planned payment gateway updates. During this time, the payment gateway will be inaccessible for transaction processing. We apologize for any inconvenience this may cause and thank you for your patience as we work to enhance the payment gateway ahead of the busy holiday season. Thank you! http://www.thedesignshoppe.com/billing/announcements.php?id=16 Wed, 10 Oct 2007 00:00:00 EDT Notice:  As of October 2007, all hosting accounts will receive a reminder notice 2 days prior to payment due.  If payment is not made within 2 days of receiving the invoice, the account becomes overdue.  After 5 days of non-payment, your hosting account will be suspended until payment is made.  Please contact us immediately if you cannot make your payment for that month.  Thank you! http://www.thedesignshoppe.com/billing/announcements.php?id=15 Sat, 04 Aug 2007 00:00:00 EDT If you have a website, then you have a domain name, like "thedesignshoppe.com". To own a domain, you have to renew it annually (some choose to renew for several years at a time). But, there are a lot of scams out there you need to be careful of when it comes to the renewal of your domain. Things to watch out for: Anything sent via the old fashioned post office. Scammers often send letters in the mail. A legit company communicates it's renewal notifications via email. Make sure your domain company has a good email address on file for you. The letter asks for a check or money order — real domain companies prefer to work with credit cards. The letter will be friendly but use rather scary language. They might imply that if you don't pay up now, your site will go down and you might loose the domain name for good. Someone calls you out of the blue, claiming that you're about to lose your domain name. Real domain companies don't make renewal phone calls. These companies, like Liberty Domains of America and Domain Registry of America, prey upon ignorance and fear. If you ever have doubts or questions about the legitimacy of a letter, call or email regarding your domain, you can look up for yourself where your domain is registered and when it expires with a Whois lookup. Don't include the "www." part, just "thedesignshoppe.com". In there, you will find the registrar, which is your domain company and the only one to whom you should pay for renewals, unless you're specifically choosing to change registrars. You'll also find your expiration date, so you can verify that it really is coming up.   If we are your domain registrar, then rest assured your domains are safe and you will receive email notices at 25 and 10 days prior to expiration.  We have double security on your domains -- all domains are locked and each domain needs an authorization code to transfer out.  Without both of those, nothing can be done to take your domain from you. Of course, if you have any questions, please submit a help ticket and we're more than happy to answer your questions regarding your domains. http://www.thedesignshoppe.com/billing/announcements.php?id=14 Fri, 06 Jul 2007 00:00:00 EDT For those that are on monthly credit card payments, we were just notifed by Authorize.net, our credit card gateway company, there will be downtime on processing.  You may receive a "credit card failed" notice and even a "credit card overdue" notice during that time.  Everything will be back to normal for processing after the below listed time. Here's the information: On Sunday, July 15, 2007, from 8:00 PM until approximately 11:30 PM Pacific Time, we will be implementing planned payment gateway updates. During this time, the payment gateway, Merchant Interface, and all other system functionality will be inaccessible for transaction processing. We apologize for any inconvenience this may cause and thank you for your patience as we work to enhance the payment gateway. We expect that upon the successful implementation of these updates, all future payment gateway maintenance will require less than an hour's downtime. http://www.thedesignshoppe.com/billing/announcements.php?id=13 Sat, 16 Jun 2007 00:00:00 EDT If you are using this theme, you cannot get into your control panels any longer as it is not supported with the new Cpanel 11 version.   Please submit a help ticket and we'll switch you into the new so you can view your control panel properly.   http://www.thedesignshoppe.com/billing/announcements.php?id=12 Thu, 14 Jun 2007 00:00:00 EDT Tonight, 06/14/07, we will be replacing one of the hard drives on this server.  Your sites will be unavailable during this time so we will not start until 10pm EST.  It will take us several hours.  Please do not work on your sites starting at about 9pm EST because the changes you make will not be kept as the backups will be processed before we start.  UPDATE:  06.15.07 All sites are up and have not been down.  We are aware this is causing some issues with you gaining access to mail and your control panels.  Please bear with us as it is taking longer than expected.  We are still working on it.  Some of the sites were very large so we were moving them all manually.  We've taken extra precautions so that web sites would not be down for your visitors.  The only issues are with you accessing to make changes, logging in to your control panels and access webmail. We will keep you updated here. UPDATE:  6:00pm EST: We're currently deep into the usernames beginning with T.  You should be able to log in no matter where the account is resolving. This is just like picking up a book, walking it across the room, and setting it down on a table. The book is exactly the same, only the location is different. If for some reason you are running a php-based application that requires register_globals to be on, that's likely the problem, since this is a new server and globals are off by default.  You should be able to login to everything else at this time IF your user name comes before T. More updates to come.   http://www.thedesignshoppe.com/billing/announcements.php?id=11 Wed, 13 Jun 2007 00:00:00 EDT For those that are using phpbb for their message boards on site know already how hard it is managing all their member.  Spammers joining to spam are a dime a dozen.  Phpbb is a great program if you keep it updated, but the control features were next to nothing in the admin.   Fear no more!  We've found a Tool Kit that can be installed which gives you a way to control your users, delete all posts at once if a spammer gets through and so much more.  The add-on script is free.  If you want us to install it for you, it will be 10.00 per domain.  Fill out a help ticket to request.   http://www.thedesignshoppe.com/billing/announcements.php?id=10 Sun, 10 Jun 2007 00:00:00 EDT We worked FOREVER with the makers of cpanel to fix the password incompatibility between cpanel 10 and 11 affecting email. Every time we thought we found the problem, it lead to something else, etc. Clients have been reporting that mail is now downloading fine so we know it's all working. It was a TON of checking, editing, checking again, testing temp accounts we setup and then edit some more, test some more... on and on and on. All of this looked like one big problem, but it was actually two separate issues and unfortunately close enough in time for some to think it was one. One was the server problem that we solved. Second was the cpanel 10 to 11 upgrade incompatibility. Trust me.. if we knew that we were going to be forced to put cpanel 11 on now knowing the quirks - we would have pleaded for a version lower than 11 (if at all an option). We did not know all the problems they were still having with mail prior to getting started. There are a lot of little quirks that they still need to work out by cpanel which is why we turned off cpanel updates for the other servers we have temporarily. Unfortunately we had no choice for the ACE server sine technically this was a move to a brand new server and the only version out there is cpanel 11 right now. Thank you for bearing with us. I know this was hard and even harder on us knowing how it was affecting so many not being able to get to your email.   http://www.thedesignshoppe.com/billing/announcements.php?id=5 Sat, 09 Jun 2007 00:00:00 EDT We've decided to reschedule the DEUCE server work instead of the pre-planned 06/09/07 10PM time.   We already upgraded everyone to the new Cpanel 11 version and we don't want to throw too many changes out to our clients at one time.  Everyone needs some more time to get used to the control panel upgrade.  We'll let you know when we set the date. http://www.thedesignshoppe.com/billing/announcements.php?id=8 Fri, 08 Jun 2007 00:00:00 EDT If you are not seeing your new control panel when you login, simply close your control panel and  do this on your computer: Click Start Click Run and click ENTER type in:  ipconfig /flushdns and click ENTER It will pop up a black box letting you know your computer has been flushed of any old site viewing. Close it and try your control panel again. http://www.thedesignshoppe.com/billing/announcements.php?id=9 Fri, 08 Jun 2007 00:00:00 EDT We're all back to normal.  I am still working on two things:  The sitebuilder and fantastico.  Please give me just a bit longer to reconfigure both of these - they are not quick additions.  If you have any type of problems, just fill out a ticket and we'll will help you. Thank you again - everyone - for all of your patience.  :-) http://www.thedesignshoppe.com/billing/announcements.php?id=7 Thu, 07 Jun 2007 00:00:00 EDT Thursday has been quite the day for us here and our clients on the ACE server.  Those that have submitted help tickets have been updated throughout the day.  Long story short, we had one client on the server that had a program on their web site that was writing badly to the server through mySQL to the point it was shutting down the server.  To keep everyone online that does not use a database, we quickly shut down mySQL across the board on this particular server.  Those that have an html or php site not using mySQL, simply stayed online with no issue.  Those that are using a program as their whole site (ie:  cart, message board, etc) were down with an error message that their database was not connected. Rather than waste more time scouring through to see who the culprit database was, we moved clients one by one to yet another server clusted with ACE so again, we had no site downtime to see what program it was as we moved each.   The problem we ran into was that cpanel decided to release the cpanel 11 version to us while we were using version 10.  Version 10 and 11 do not communicate well with one another so we had to manually move each and every client and all contents which was very time consuming.  This is why it took all 5 of us almost all day to do.  Cpanel 11 is something that we've personally waited excitedly on for a long time, but new things do not come without some quirks that cause us extra work.  When you now login to your control panels you will see it looks different along with some new things.  For now, please login to your control panels if you are using any databases and re-add your database users + passwords the same as they are set in each config file of any program you are running.  Do not forget to also give permission to those database users to that specified database and you are done.  This will take minutes to do. If you have a site that does not have a shopping cart, message board, links directory, poll, etc., then you have to do nothing.  Your site is fine.  As of 1am EST, we still have about another hour to run some backups.  If you can get in - go ahead.  If you cannot, please wait and recheck it within a few minutes.  If you need more help - submit a help ticket. Thank you! http://www.thedesignshoppe.com/billing/announcements.php?id=6 Wed, 06 Jun 2007 00:00:00 EDT Just FYI: All servers will eventually have the cpanel 11 version in use.  Right now only 2 are using it.  This will not affect your web sites functionality other than you will see some addition items listed in the control panels and things may look a little different.  The main concern is as follows: We are getting indications that forwarders are now case sensitive after the cpanel upgrade, so you would need to test it as I have indicated. So, be sure when you are emailing someone that you email them like this:  theirname@theirwebsites.com and not TheirName@TheirWebsites.com  Thank you! http://www.thedesignshoppe.com/billing/announcements.php?id=4 Tue, 05 Jun 2007 00:00:00 EDT Check your control panel's NEWS section for updates. http://www.thedesignshoppe.com/billing/announcements.php?id=3 Wed, 07 Mar 2007 00:00:00 EST I'd like to thank all of our clients for having patience with us during the accounting system switch.  We've had a few minor issues, but overall it's been a great move.  We're really excited about this new system as it is organized so much better and less time consuming to use rather than having two places to login (Help Desk & Billing).  We still have a few clients to get to in the final import and hope to have everyone 100% moved within the next few days.  If anyone has any  questions, please open a support ticket and someone will reply asap.  Thank you again! TheDesignShoppe.com Staff http://www.thedesignshoppe.com/billing/announcements.php?id=2 Sat, 03 Mar 2007 00:00:00 EST New billing system is now live and active.  We expect a few issues with individual accounts as we are still going through hundreds of clients one by one to make sure each is configured right.  Some say pending still while they are active.  And a few that were billed this past week by the old billing system will say unpaid within the new billing system.  We're getting all those late invoices imported as paid.  Please bear with us on that. If you have questions, simply fill out a help ticket in the new desk. Thank you! http://www.thedesignshoppe.com/billing/announcements.php?id=1 Tue, 20 Feb 2007 00:00:00 EST We're just about done with configuring and importing clients into the new billing system.  This billing system will integrate with a Help Desk so you won't have to have two logins at two separate spots.  We expect there to be a few issues along the way, so if you have questions concerning any of your hosting invoices, contact us through the help desk portion right here.  We'll promptly look into the problem. Thank you!